ORDER TRACKING: Our shipping method includes parcel numbers for delivery confirmation – this means you’ll rarely see in transit status updates. Parcel numbers are automatically provided by email 4-7 business days after your order has been dispatched. All orders are shipped in original manufacturer’s packaging. Orders are packaged very safely and discreetly to ensure secure private delivery.
Delivery Guarantee: If your package is not delivered within 30 days of shipment we will reship the order free of cost. In special circumstances we may reship an order before the original 30 day shipment time frame is up. In that case, the 30 day guarantee timeline will start over at the date of the reshipment. If your order delivers after 30 days have past and we have not yet sent a reshipment, you will not be eligible for an additional shipment or a refund. If we deem your package undeliverable, we will refund your full purchase price at our discretion.
You must report all non-deliveries within 45 calendar days of shipping or your claim may be refused. Orders that do not deliver due to an invalid address provided by the customer, or due to customer failure to retrieve said package, are NOT eligible for a free reshipment and will be subject to additional fees up to 50% percent of total order cost for reshipping.
When requesting a reship for a late order you agree that if the original order does eventually deliver in addition to the reshipped order, you will pay for the duplicate order at a 10% discount. No additional discounts or reward points can be applied in this situation.
Quality Guarantee: We reship the order free of cost if product is damaged in transit or defective. We do require a picture of the product in question.
Signature Required/No Refusals/No Returns: A signature is required upon delivery. If you are not home when delivery is attempted your postal carrier will leave you a notice. It is your responsibility to go to the post office to pick up your package before your package is returned to sender. If you refuse delivery, return the package to sender, or it is returned to sender because you fail to sign for it, you will not receive credit or refund.
We do not ship to Canada, Ireland, Indonesia, Sweden and Norway!*
*We have tried for many years to continue to ship to the above mentioned countries despite heavy losses, as we believe everyone should be able to order what they want, when they want. However, Customs in those countries has become so troublesome its nearly impossible to deliver in a reasonable time frame. We apologize for this inconvenience.
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